Contact Us



Email: support@otcbtc.com

Contact: Online Customer Service

Service Hours: 10:00 - 22:00 Mon- Sun (responds in 5-20 minutes)

Average time to process each case:

  • Common trading issues: 2-3 hours
  • Trading disputes: 24-36 hours
  • Checking for deposit/withdrawal arrival : 30-120 minutes
  • Troubleshooting deposit/withdrawal lags : 30-120 minutes
  • Failure to receive email: 30-120 minutes
  • Identity Verification Approval: 15-60 minutes
  • Exceeding Identity Verification errors: 2-8 hours
  • Advanced Verification Approval: 1-3 days
  • Video Verification to edit your Two-factor Authentication: 1-3 days
  • Depositing to the wrong address /using the wrong method : 5 business days with working fee

To avoid a long wait time, we suggest checking out our Help Center with complete FAQs to solve any problems you may have.